Nicole E Delport
  • San Diego, CA
  • United States
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Profile Information

Are you looking for a Job?
What are your specific job requirements?
50% or less travel
I live in San Diego, CA
What are some of your top credentials?
Proposal development, Lead generation, Miller Heiman selling,
Cross-selling/Up-selling, Global selling, Thought leadership,
Influencing C level clients, Client retention, Building trusting relationships,
Improving client satisfaction, Product presentations, Product demonstrations,
Developing custom solutions Contract negotiations, Organizing and managing teams,
Project implementations, Product development, Defect analysis,
Establishing best practices, Consensus building, Six Sigma Greenbelt DMAIC Process
Career Bio
Client Management

Managing Director 3/2009 – 11/2009
• Managed 10 employees with an annual budget of $700k. Responsible for managing pre- and post-sales support, project management, 24/7 technical support, product deployments, implementations and fraud investigations.
• Led business process reengineering efforts to define and deploy best practices to improve customer satisfaction and retain revenue.
• Successfully managed client escalations and client facing concerns to identify and execute solutions for product, service and staffing issues.
• Developed new fraud investigation policies, procedures, case management business requirements and training material. Hired staff and completed new hire and client on boarding process.

Financial Services Software and Services Sales

Fraud Solutions Management, Sales Managing Director 2/2008 – 3/2009
• Managed 6 sales directors, managers and leads located throughout the Americas. Responsible for $20M in new bookings annually with a $1M budget.
• Supported revenue retention efforts for $135M in recurring revenue.
• Recognized for leadership and problem solving skills, hard on the problem, not on the people.

North America Financial Software and Services Sales

Sales Client Partner and Client Services Leader, Director 5/2006 – 2/2008
• Managed the sales and delivery for all risk related products for clients including American Express, Wells Fargo, FIS (Metavante/NYCE) and CO OP Network.
• Developed and negotiated proposals and contracts for custom software solutions and services. In 2007, achieved $3M in new bookings, exceeding goal by 20%.

FICO, San Diego, CA (Continued)
Fraud Product Management

Go To Market Fraud Pre-Sales Director 10/2004 – 5/2006
• Global fraud subject matter expert responsible for supporting $30M in new fraud revenue annually. Managed pre-sales activity through business development, thought leadership and solutions architecture.
• Led change by making key decisions regarding pricing, proposal generation, deal shaping and negotiations.

Credit Risk Management and Fraud Policy 1/1999 – 10/2004

Vice President
• Promoted to Fraud Policy where I managed $25M in annual consumer and small business fraud loss avoidance.
• Managed fraud life cycle vendor relationships. Analyzed features and functionality, selected best performing products and negotiated contractual business terms to obtain the best value. Managed a team of three that interpreted business requirements, developed functional and technical design documents, coded, audited and tested system changes to support marketing , credit, fraud and collection initiatives.
• Managed a complete system redesign of the new account decision engine, resulted in an 80% decrease in production incidents and a 25% decrease in fraud application bookings.

Card Operations and Technical Services 1/1991 – 1/1999

• Promoted to strategy developer where I managed business and technical design documents, coded, audited and tested workflow enhancements and production fixes to support credit, customer service, fraud and marketing initiatives. Identified and eliminated inefficiencies in coding to increase processing speed and associate satisfaction.
• Promoted from collector to lending analyst where I reviewed and analyzed application and maintenance requests by evaluating credit bureau reports, financial statements and tax returns to determine credit worthiness, pricing and line assignments.
• As a collector I recovered delinquent dollars ranging from one cycle of delinquency to pre-charge off.
Your Career Website url, i.e., MyCreds {Ning}, Linkedin, BrightFuse
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